Mapeamento de Processos em uma Empresa do Ramo Metalomecânico: Um Estudo de Caso

Elizeu Farias Oliveira; Denise Cristina Oliveira Nascimento

doi:10.19180/1809-2667.v21n32019p514-529

Process Mapping in a Metal-Mechanical Industry: A Case Study

Authors

Elizeu Farias Oliveira Instituto Federal de Educação, Ciência e Tecnologia Fluminense Campus Campos Centro, Campos dos Goytacazes/RJ http://orcid.org/0000-0003-0606-9626
Denise Cristina Oliveira Nascimento Universidade Federal Fluminense (UFF), Macaé/RJ http://orcid.org/0000-0002-0855-9189

DOI:

https://doi.org/10.19180/1809-2667.v21n32019p514-529

Keywords:

Process mapping, SIPOC, Metalworking industry

Abstract

The best performance of an organization is directly linked to the efficiency of its processes, so its improvement is of fundamental importance. This paper aims to propose process improvements of a metalworking company, using the process mapping methods to identify the performed activities, aiming at its organizational restructuring. The case study was carried out on-site, through observation and critical analysis of each step of the process. The result was a proposal for a new flowchart with the necessary corrections to improve its processes.

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Author Biographies

Elizeu Farias Oliveira, Instituto Federal de Educação, Ciência e Tecnologia Fluminense Campus Campos Centro, Campos dos Goytacazes/RJ

Mestre em Engenharia de Produção na Universidade Candido Mendes (UCAM). Professor da Área de Mecânica do Instituto Federal de Educação, Ciência e Tecnologia Fluminense Campus Campos Centro – Campos dos Goytacazes/RJ – Brasil. E-mail: efarias@iff.edu.br.
Denise Cristina Oliveira Nascimento, Universidade Federal Fluminense (UFF), Macaé/RJ

Doutorado em Engenharia e Ciência dos Materiais (2009) pela Universidade Estadual do Norte Fluminense Darcy Ribeiro (UENF). Professora do Departamento de Administração da Universidade Federal Fluminense (UFF) – Macaé/RJ – Brasil. E-mail: denise_cristin@yahoo.com.br.

Vértices volume 21 número 3 setembro/dezembro 2019 e-issn 1809-2667

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Published

19-12-2019

Issue

Vol. 21 No. 3 (2019): Sept./Dec.

Section

Original articles

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How to Cite

OLIVEIRA, Elizeu Farias; NASCIMENTO, Denise Cristina Oliveira. Process Mapping in a Metal-Mechanical Industry: A Case Study. Revista Vértices, [S. l.], v. 21, n. 3, p. 514–529, 2019. DOI: 10.19180/1809-2667.v21n32019p514-529. Disponível em: https://editoraessentia.iff.edu.br/index.php/vertices/article/view/14104.. Acesso em: 16 may. 2024.